Staff leave, or don't do the work properly
Most staff problems start with unclear roles, not bad people.
Hiring, training and losing staff again is one of the most tiring loops for a small business.
Common causes
- Nobody told them clearly what "doing the job well" means.
- Mistakes are corrected angrily in front of customers.
- There is no small reward or recognition for doing well.
Three fixes
- Write each person's main tasks on one page, with how you'll check them.
- Hold a 10-minute talk with each person every week: what went well, what to fix.
- Praise in public, correct in private.
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